About Us

TLIH Story

TLIH is an award-winning Mortgage Brokering company with customers all over Australia.

Formed in 2018, TLIH emerged as a new name in the market, but Ramnnish Sharma & Bhavna Sharma were already a very well-known name in Mortgage Brokering Industry, operating as a Smartline Mortgage Advisers franchisee since 2010. Our loyal clientele, business partners and the lender partners welcomed this new initiative, and they were overwhelmed with our decision to launch ourselves under a new banner “The Lending & Investment Hub”.

At TLIH, we have a thorough knowledge of lending products and structures and actively keep up to date with the changing market conditions and the newest policy & product offers. We ensure our customers fully understand the various lending options available to them so that they can make informed decisions. 
We do take the time to fully understand our customers' needs and circumstances so that we can provide lending solutions that are tailored to their requirements.
“Buying a house can be a taxing experience”.
“Being a property investor myself, I provide full support and guidance to my customers not only during the lending process but also throughout the whole property buying process, including negotiation tactics, dealing with real estate agents and conveyancers etc. I have the first-hand experience in the many decisions people need to make when investing in property, and fully appreciate the importance of correct loan structuring. I also know that being kept fully informed throughout the process helps keep the lending journey as hassle-free and as stress-free as possible.”
Ramnnish
“Being available to my clients and providing honest advice, based on my extensive knowledge of the home loan market, bank’s credit policies and previous experience of working in various credit roles, is the foundation on which I’ve built our mortgage advisory business”.
"When clients talk to me about their dream of owning a home or their dream to grow in their life, I can see a passion in their eyes. They are looking for a ‘ray of hope’ in us for making their dreams come true, and then their passion becomes my passion. I live through their dreams and feel their excitement.”
“We seek to develop long term relationships with our clients so that we can become their adviser for life.”
Bhavna
TLIH prides itself on our genuine desire to help others. Approachable, trustworthy and completely dedicated, we are proud to have received so many referrals from happy clients over the years and work as a 'word of mouth' business primarily.
“We dearly love our work and derive a lot of pleasure from seeing our clients achieve the result they were”.
“It is extremely satisfying to see our clients’ dreams come true.”
The team is growing with the new members joining in. Our motto is clear- we hire industry-leading people who can live our company core values and can help the company grow with its vision and mission. Ethics, compliance and transparency is a must at TLIH. We are always keen to welcome experienced and knowledgeable brokers or ex-bankers who have the know-how of the mortgage brokering industry and can contribute to industry development and respectful recognition in the market.

TLIH is committed to nourishing our relationships with you, strives to do our best and be your Adviser for life.

Our Culture

Our Mission

Our Mission

We help people make their dreams come true with the highest quality of customer service, experience-based advice and knowledge-based solutions delivered with passion & friendliness.

Our Vision

Our Vision

To create a team of passionate professionals who are well respected in the industry, excel in their integrity and take pride in helping the community grow.

Core Values

Core Values

Integrity
We do the right thing for our customers, and this is all that matters to us the most

Commitment
We are committed to nourishing our relationships that make a positive difference in our customers’ lives, strives to do our best and be their Adviser for life.

Respect
We believe in giving and receiving respect and building feelings of trust, security and safety with our co-workers, clients and business partners

Passion
We only do one thing and we are committed to it with our hearts and minds

Excellence
We pride in constantly pushing ourselves to be our best, we focus on solutions and inspire us for an excellence through our knowledge, experience and hard work.

Ethics
Our team is always willing to put extra efforts, go extra mile and be accountable for our actions. Maintaining your privacy is our utmost priority and delivering you the results is our foremost goal.

TLIH Team

- Founded & Led by Bhavna Sharma
- With Added Leadership of Ramnnish Sharma
- Anchored by: Pritty Thapa
- And the ones who keep it all together: Admin Team
Bhavna Sharma
Principal
Read About Me

Bhavna Sharma

Principal

Bhavna, originally a Physiotherapist by profession, gave up her career as a Physio due to her passion for numbers and joined the Bank in 2002. Working through various areas of a Bank- customer services, residential and commercial lending, relationship management & credit, Bhavna thoroughly enjoyed her banking career. She joined Ramnnish, who was then Smartline Mortgage Advisor, in 2013 as his Senior Loan writer. Over the years, as the business multiplied, there arose a need for a second Broker in the business. That’s when Bhavna stepped up to become an accredited broker, and that’s how The Lending & Investment hub(TLIH) was born in 2018.

Determined, self-motivated, and highly organised professional, a mother of two handsome boys and a furry pup, a perfectionist at her home and work front, her fan club calls her a “Superwoman”.

Ramnnish Sharma
Partner & Senior Mortgage Adviser
Read About Me

Ramnnish Sharma

Partner & Senior Mortgage Adviser

Ramnnish started his finance career in 1996. For a long time, he was associated with Finance both overseas & in Australia. After moving to Australia for good in 2008, Ramnnish became a Franchisee of Smartline Mortgage Advisors in 2011. As the business grew, Bhavna joined him as his loan writer in 2013.

As a Mortgage Adviser with Smartline, Ramnnish and his team won many business awards and accolades.

Ramnnish’s knowledge and leadership were desperately needed in TLIH, and hence in 2018 Ramnnish joined TLIH to take it to the next level.

Known for his listening skills and abundance of knowledge of almost anything related to Real estate and Mortgage market, Ramnnish has won the trust of thousands of his clients, and in turn, he respects them for trusting in him.

Pritty Thapa
Loan Analyst
Read About Me

Pritty Thapa

Loan Analyst

Hand-picked for the role due to her smile and charming nature and her previous experience in customer service based roles, Pritty joined TLIH with an attitude to help others. She is always there when looked upon for help, by other team members and always enthusiastic about improving the business processes for better customer services. She is now an integral part of our TLIH team.

Jennifer Caire
TLIH Concierge- Customer Services Officer
Read About Me

Jennifer Caire

TLIH Concierge- Customer Services Officer

Our Awards - Earned by our Mortgage Brokers:

Finalist- FAST Business Excellence Awards 2022

Residential Sole Operator VIC/TAS

Finalist- FAST Business Excellence Awards 2022

Asset Finance Sole Operator National

Finalist- FAST Business Excellence Award 2021

Residential Broker (less than 5 brokers in the office) Vic/TAS

Winner- FAST Business Excellence Award 2020

Residential Broker (less than 5 brokers in the office) Vic/TAS

Finalist- FAST Business Excellence Award 2020

Residential Broker (less than 5 brokers in the office) National

Winner- FAST Business Excellence Award 2019

Residential Broker (SO) Vic/TAS

Finalist- FAST Business Excellence Award 2019

Residential Broker (SO) National

Finalist- Better Business Award 2019

Best Residential Broker

Finalist- Better Business Award 2018

Best Finance Broker

Finalist- Smartline Franchise Owner of the Year 2016

Ramnnish Sharma

Smartline Business Growth Champion 2016

Ramnnish Sharma

Smartline High Achievement Award, 2016

Ramnnish Sharma

Lenders Choice Award 2016

Ramnnish Sharma

Smartline High Achievement Award, 2015

Ramnnish Sharma

Smartline Business Growth Award Winner 2014

Ramnnish Sharma

Smartline High Achievement Award 2014

Ramnnish Sharma

Our Panel of Lenders

© 2021 The Lending and Investment Hub, Australia
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